General aim of the training
To identify the soft skills which need to be developed in operational management
To know how to communicate appropriately so as to maintain motivation within your team
To analyser current communication in order to put in place a personalised action plan
PROGRAMME
The necessary soft skills of the operational manager
- To know when to let go and to trust (delegation tool sheet)
- How to manage and redefine (behaviour on the verge of being unacceptable, your mechanisms and interviews about concerning cases)
- To know how to become organised in your work (co-development with the DMCA protocol – Describe, create a Model, build together et Apply/ Eisenhower matrix)
- To be credible and inspiring (reminder about managerial requirements and amplitude)
- To know how to give constructive feedback (case study with methodology)
The operational manager communication
- Storytelling of communication bases (communication and its components)
- The challenges of communication (Informative, normative, relational, positioning, of influence)
- The different types of communication (interpersonal, group, external, internal) and your part
- To know how to make clear requests (the methodology of direct requests)
- To conduct identification interviews (sonar message, positive active listening, interview methodology)
Analysis of your communication
- Use of a personalised SOAR-type analysis tool
- Sharing and co-construction of a personalised action and support plan
Motivation of my team
- Motivation storytelling (From Marlow’s theory of needs to Adams’ theory of equity)
- The drivers (REX co-development - REX = experience feedback)
TARGET AUDIENCE
Operational manager.
PREREQUISITE
No degree or certificate required
To have a minimum awareness of management.
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